How can we help you?

Ordering

Placing your order
Ordering at BSN is very simple! Just follow these simple steps: Choose what you’d like to buy. Add your items to the shopping cart by pressing the ...
Mon, 1 Dec, 2025 at 7:40 PM
I get an error code during the order, what should I do now?
Oops, sorry about that! An error code may be caused by a number of different things. Please contact us and we will investigate for you. If you need further...
Mon, 1 Dec, 2025 at 7:41 PM
I’ve not received a confirmation yet; what should I do?
There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received confirmation of your order after ...
Mon, 1 Dec, 2025 at 7:42 PM
My products are still in the shopping cart; has my order been received?
It’s possible that due to an error, your products are still listed in your shopping cart even after you have placed your order. Once the order is packed and...
Mon, 1 Dec, 2025 at 7:43 PM
I’ve received an e-mail that a product isn’t in stock and my order can’t be shipped, what should I do now?
Unfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail from our team stating that the product was found...
Mon, 1 Dec, 2025 at 7:49 PM
Can I change or cancel my order?
Online orders are prepared immediately, so in most cases it is not possible to make any changes after an order has been placed. However, within a 30 - 60 ...
Mon, 1 Dec, 2025 at 7:50 PM
Why does my order require Attended Delivery?
New York law restricts the sale of dietary supplements marketed for weight loss or muscle building to consumers over the age of 18.  As a result, to ship th...
Mon, 1 Dec, 2025 at 8:39 PM