How can we help you?

Formulation & Product questions

We take all questions about the quality or authenticity of our products very seriously. 


In order to authenticate a product, the following information must be provided and photos must be submitted with your inquiry:


NOTE: All authentic requests must go through our webform or email which you can find here. We are unable to take your authentication request through chat at this time. 


Product name:


Size:


Flavor:


Place of Purchase


Place of Purchase address or URL:


Country where purchased:


Purchased online or in-store:


Batch / Lot number:


Expiration date:


Time Stamp (next to expiration date):


The last 5 digits of the bar code:


*Pictures of the BATCH NUMBER/EXP/MFG*


*Pictures of the front and back of the canister*


All of the information above is needed in order to authenticate the product. Without even one piece of the info required, our reps are unable to assist.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Scoop size is going to be approximate to 5 Tablespoons

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.